LibGuides: Libraries supporting online learning: Support and Enquiry

Read more about Student Experience which informs our practice

Accessibility and Inclusivity are key to providing a consistent experience for students: Accessibility toolkit

Top tip from Library staff: "Don't underestimate the value of a regular presence on faculty mailing lists"

Case Studies and Tools to use

LibCal: Helen Murphy : Using LibCal for one-to-one bookings
LibChat: we have a general LibChat service but there are now Chat's available for individual libraries. LibChat can be embedded in Moodle. Example: Education Faculty Library and Judge Business School Information Services or just embedded on a website; Divinity
Emails: friendly helpful emails from Queens' college
Library Supervisions: History of Art, Laura Moss; POLIS, Paul Cooke
Email and blog/FAQ back-up: many libraries are finding that just sticking to emails for communication with students is absolutely fine. Some libraries have developed blog posts or FAQs to handle enquiries at speed e.g. Economics
Screenleap - allows someone to easily share their screen with you: Example - Judge Business School Information Services