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Zero Contact Library Services: Scan & Deliver

Scan & Deliver is an electronic document delivery service for current staff and students (including ICE staff and students, and NHS partners). Users will need a Raven account to access this service. Eligible users can request an individual scanned copy of one chapter (or 5%) of a monograph or one article per issue of a journal from the University Library's modern collections, subject to relevant conservation approval and copyright permissions.  A maximum of five requests per person per day can be made.

The request form is available online.

  • Requests will be processed Monday to Friday. We will aim to deliver scans within 3 working days (subject to demand). You will be contacted if we are unable to supply a scan for any reason.
  • Items in the University Library’s modern collections,  including open and closed stacks,  Main Reading Room, West Room and  the Library Storage Facility can be requested; this includes reference items (please see the 'Scan & Deliver classmarks' tab). Where possible, items from Faculty and Department Libraries can also be requested. Regrettably, newspapers and uncatalogued items are not available for this service. 
  • Before making a request please check that we hold the item in the University Library and it is not on loan, already held within our online subscriptions, or that it falls into an excluded category (see above).
  • Scans will be uploaded to Google Drive, part of the G-Suite@Cambridge. A link will then be emailed to you that will provide access to the scanned document. The scans, in black and white, will be high quality with readable text (OCR). The link will expire after 14 days, and in line with copyright compliance, the file will be deleted after 4 weeks. 
  • Scans for teaching (e.g. for Moodle) should not be requested via this method. Academic staff wishing to request scans for teaching should contact their Faculty and Departmental Library.
  • To request electronic scans from items not held within the University, please use the Inter-Library Loans online request form.



Scan requests are made for non-commercial research and private study as per s.29 of the Copyright, Designs and Patents Act 1988. Library staff are authorised to make scanned copies under s.42A and s.43. There are stipulations regarding the amount that can be scanned, the use of copyright declaration forms and conditions of supply.

Examples of appropriate amounts are:

  • one chapter of a book (or extracts from a book up to a maximum of 5% of the whole)
  • one article of a journal issue
  • one paper of one set of conference proceedings
  • one case report from a book of law reports
  • up to 5% of an anthology of short stories or poems or one short story or one poem if not more than 10 pages
  • up to 10% (if not more than 20 pages or 2 pages if brief) of a short book without chapters, report, pamphlet or standard

Copyright Declaration forms

A copyright declaration must be acknowledged which states:

a) I have not previously been supplied a copy of the same material by you or any other librarian.

b) I will not use the copy except for non-commercial research or private study and will not supply a copy to any other person.

c) In the case of published works - to the best of my knowledge, no other person with whom I work or study has made or intends to make, at or about the same time as this request, a request for substantially the same material for substantially the same purpose.

d) In the case of unpublished works - to the best of my knowledge, the work had not been published before the document was placed in your Library and the copyright owner has not prohibited copying of the work.

I understand that if the declaration is false in a material particular, the copy supplied to me by you will be an infringing copy and that I shall be liable for infringement of copyright as if I had made the copy myself.

Copyright forms will be retained by the UL in perpetuity. Further information on the UL’s privacy policy can be found here.

Conditions of supply

The scans will be provided under these conditions of supply:

1. Not pass on, or upload, the electronic copy or make it available to any other person.

2. Not make further printed or electronic copies. 

Further information

Further information on copyright is available on the Legal Services Office Copyright Compliance pages.

Please check iDiscover carefully to ensure you only request scans from material covered by the following classmarks:

Open-shelf classmarks  - with an iDiscover location, for example, of South Front, South Wing, North Front, North Wing or West Four:

1 – 911 (followed by letters a-e), e.g., 340:1.c.95.134




9851 & 9852

Reading Room classmarks:



200-449 (years 1900-1949)

678-750 (years 1900-1949)

M401-M834 (years 1900-1949)





West Room classmarks:

Upper Library (post-1899), classmarks beginning with a year, e.g., 1996.8.6840

L1 – L999 (post-1849)

T1- T999 (post-1849)

S61 – S999 (post-1899)

Ua-Ue (post-1899)

850-899 (post-1849)

Z1-Z999 (post-1899)


  • Scan and Deliver is aimed primarily at individual users requesting scans for research and is not normally appropriate for scanning for teaching (i.e. to be uploaded to Moodle). Faculty and Departmental libraries should be the first point of contact for any academic requesting scans for teaching. If the Faculty and Departmental Library is not able to supply the scan, but the text is available in the University Library, they should email This will then be produced by the Scan and Deliver team.
  • Requests will be processed by a dedicated UL team, who will check details of the request and confirm that a scan is permitted. A team of fetchers will collect the item, and a scan, including a copyright coversheet, will be produced. The scans, in black and white, will be high quality with readable text (OCR).
  • The information in this LibGuide will be reviewed frequently, and library staff informed of any major updates.




Reader Services Desk, CUL

Cambridge University Library
West Road

01223 333030

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