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Supporting Education at Cambridge

Support for Students in Libraries

Leads for Support & Enquiry

Rose Giles (University Library)

Emma-Jane Batchelor (Faculty of Education Library)

Eve Lacey (Newnham College Library)

Jo Milton (Medical Library)

Rebecca Le Marchand (St John's College Library)

Group Aims

Cambridge University Libraries aim to work together to provide an unrivaled education and student experience.

  • Our students have appropriate access from pre-arrival to graduation to the help they require across the libraries, in the format of their preference, i.e. through a variety of online platforms as well as face-to-face
  •  Students encounter a consistently high standard of expert support from Cambridge University Libraries
  • All students have access to suggested pathways for support and guidance

Supporting online learning and teaching

Cambridge University Libraries are supporting the changes to online teaching and learning. Information and case studies of good practice are available for library staff to explore.

Support for Students

Students Library

Activities for Student Experience

Support for Students:  Activities
   Online support channels to assist users: LibChat, LibAnswers & other request options
   Fresher's Fair presence
   Open Days for students: Virtual Open days and physical Open Days
   Inductions and Orientations: information for library staff creating online inductions
   Accessibility and Inclusivity Toolkit for Library staff; support for alternative formats
   Support for University-wide projects impacting students
   Widening Participation: a one-stop-shop for the institution in support for WP (see IL Guide)
   Support for University projects eg Transition year.
   Feedback on Enquiries and Support (see the Student Experience Group)
   Scan and Deliver Service
   Social Media, including twitter and instagram to promote resources, space, staff & services
Desk with llibrary staff helping two students

University Library Enquiry Desk

All photos on this guide are from Alice the Camera

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