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Cambridge LibGuides

English Faculty Library Services and information: Home

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How to get in touch with us

Email us: efllib@hermes.cam.ac.uk

Text us: +44 (0)7860 023363

Call us: +44 (0)1223 335077

Write to us: 9 West Road, Cambridge, CB3 9DP

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Faculty Librarian: Libby Tilley

Deputy Librarian: Helen Murphy

Some frequently asked questions...

How many books do I have on loan?

You can view your library account online. Click here and login with your barcode (5 characters starting with 'V') and surname, or using your Raven password. Your account will show you all the books you've borrowed across all the libraries you've joined.

What can I borrow and for how long?

Every library sets their own rules - but you can double check by looking at the 'Libraries' tab of your library account.

How do I renew books?

Your library account again! Go to the 'Loans' tab, and click any of the titles. If the renewal is successful, the due date of the book will change.

What if I can’t find the book I need?

If the book is definitely not on loan to someone else, then the first thing to do is to check whether it's accidentally been pushed behind other books. Then talk to the library staff at the desk (or contact us by text or email)! We'll be happy to have a look for it ourselves and, if it still can't be found, we can tell you about other ways to get hold of it. There's also other libraries too - check iDiscover to see if it's available elsewhere.

Who can I ask if I need help?

The library staff! All of us - Libby, Helen, Geoff, David, Bethany, Waltraud and Sue - are always very happy to help. You can come and have a chat at the desk, text us or phone us (our number's in the top right hand corner of this page!), or email us.

Meet the librarians

Helen, Geoff, David, Oli, Alex, Lucy & Emma

Sue, Libby, Beth

Our Values

We aim to:

  • collaborate and build partnerships with students and academics alike to enhance teaching, learning and research
  • build upon our current knowledge of user needs for both resources and services and respond appropriately with personalised services
  • proactively engage with library users, providing a friendly and helpful environment
  • excel in teaching and training of both library users and those visiting the library for work experience